What is HOI Insurance & Takaful?

HOI Insurance & Takaful is a leading provider of vehicle insurance, takaful, and road tax renewal services in Malaysia. We offer comprehensive insurance plans for cars, motorcycles, and other vehicles, ensuring our customers receive the best coverage and services.

What services does HOI offer?

We offer Vehicle Insurance, Vehicle Takaful, and Road Tax Renewal services. Our insurance plans come with a variety of add-ons, including special perils, legal liability coverage, windscreen damage coverage, and more.

How do I renew my vehicle insurance or takaful with HOI?

You can renew your vehicle insurance or takaful through our website. Simply enter your vehicle details, choose your preferred plan and add-ons, and complete the payment process. We will handle the rest and send you the necessary documents.

What is included in the Vehicle Insurance plans?

Our Vehicle Insurance plans include comprehensive coverage for accidents, theft, fire, and third-party liabilities. You can also opt for additional coverage such as special perils, legal liability of passengers, windscreen damage, and more.

What is Takaful and how is it different from conventional insurance?

Takaful is a Shariah-compliant alternative to conventional insurance. It operates on the principles of mutual assistance and shared responsibility. Participants contribute to a common fund, which is used to support members in times of need. Any surplus is shared among the participants.

What add-ons are available with HOI's Vehicle Insurance and Takaful plans?

Our add-ons include: - Inclusion of Special Perils - Legal Liability of Passengers for Acts of Negligence (LLOP) - Enhanced Windscreen Damage - Extension of Cover To The Kingdom of Thailand - Ferry Transit to And/Or From Sabah And The Federal Territory of Labuan - NCD Relief - Compensation for Assessed Repair Time (CART) - Caravan/ Luggage/ Boat Trailers - Strike, Riot and Civil Commotion - Vehicle Accessories - Basic Personal Accident - Towing and Cleaning due to Water Damage - Key Replacement - Waiver of Betterment - eHailing Cover - Annual

How do I renew my road tax with HOI?

You can renew your road tax through our website. Enter your vehicle details and complete the payment process. We will process the renewal and deliver the road tax disc to your preferred address.

What are the benefits of using HOI's Road Tax Renewal service?

Our Road Tax Renewal service is convenient and efficient, saving you time and hassle. We handle all the paperwork and delivery, ensuring your road tax is renewed on time without any stress.

How do I contact HOI for customer support?

You can contact our customer support team via phone at +603-8320-0200, email at renewal@hoi.my, or through our website's contact form. We are here to assist you with any questions or concerns.

What payment methods does HOI accept?

We accept various payment methods, including credit/debit cards, online banking, and e-wallets. For more details, please visit our payment options page.

Can I manage my policy online?

Yes, you can manage your policy online through our website. Log in to your account to view your policy details, make changes, renew your insurance, and more.

How does the Road Tax Expiry Notification System work?

Our Road Tax Expiry Notification System sends reminders via WhatsApp, SMS, and email 30 days before your road tax expires. This helps you avoid missing the renewal deadline and ensures your vehicle remains legally on the road.

Is there a fee for the Road Tax Expiry Notification service?

No, our Road Tax Expiry Notification service is provided free of charge. There is no purchase required to use this service.

What areas do HOI services cover?

We offer our services throughout Malaysia, including Sabah and Sarawak.

What documents do I need to provide for insurance and takaful renewal?

You will need to provide your vehicle registration details, current insurance or takaful policy details, and personal identification information. Additional documents may be required depending on the specific plan and coverage options.

Can I cancel my insurance or takaful policy?

Yes, you can cancel your policy. Please contact our customer support team for assistance with the cancellation process and to understand any applicable terms and conditions.

How can I provide feedback or reviews about HOI's services?

We welcome your feedback and reviews. You can leave a review on our website, Google, or our social media pages. Your feedback helps us improve our services and better serve our customers.